Delivery Policy & Returns

Delivery Policy

Paws Café Online Petstore is an e-commerce convenience store. Our product availability is therefore subject to the availability of stock from our own suppliers. We strive to deliver for free on a weekly cycle on orders over R400. (Payment this week for delivery the following week).

Returns and Refund Policy

Should the purchaser of products from Paws Café Online Petstore identify a defective product has been purchased, they should advise Paws Café Online Petstore in writing to the following address

Within 24 hours of purchase.

Paws Café will assess each return case on merit; and provide a full refund within 30 days provided;

The purchaser has notified Paws Café Online Petstore of the defect in writing, within 24 hours of delivery.

The product being returned to Paws Café Online Petstore is in the same condition as it was received on delivery (with its complete packaging).

The product is returned within 7 days of receipt.

The damage to the product is of no cause of the user.

In the case of incorrect ordering. The onus remains with the purchaser to order correctly.

The same notification process above will apply.

For such cancellation or refund of orders by the purchaser is not due to any fault of Paws Café Online Petstore, such cancellations  will attract a 20 % administration fee.


In accordance with the disclosure requirements of the Electronic Communications and Transactions Act (“ECTA”), Act No 25 of 2005, Paws Café Online Petstore PTY Ltd makes the following information available to our website users:

The supplier is Paws Café Online Petstore (Pty) Ltd, a private limited company by shares duly registered and existing under the laws of South Africa with registration number 2018/593789/07

The business function as an online pet store, is the supply of pet related supplies including but are not limited to selected pet food, pet accessories, pet related apparel and pet home décor.

The business registered address is Shop 10 Salamanca Centre, 39 Maryvale Road Dawncliff, Westville, Durban KZN

The primary contact number is 0824429657

The primary contact e-mail address is

The website address is

Shipping and Delivery

Paws Café Online Petstore delivers to selective areas in KZN and does not make use of 3rd party delivery mechanisms.

Should the purchaser require delivery to areas outside of our advertised delivery route and schedule , a minimum order of R500,00 will apply.

Should Paws Café Deliver and there is nobody able to take delivery, a separate re delivery arrangement will be made. If these arrangements fall outside of our weekly delivery cycle , a delivery fee will be levied on all orders under R500.00

If you wish to collect your order from Paws Café Online Pet store, please advise beforehand so that the necessary arrangements can be made.

Please take note that we service KZN and that our FREE delivery only applies to the areas as per our delivery schedule. All orders placed will only be delivered the following week as per the order schedule below.

Unless a first-time order and/or an urgent delivery is required, which will require the customer to call and request an urgent delivery arrangement.

Delivery is FREE for orders over R400.00 on our scheduled weekly delivery route.

Mondays – No deliveries
Tuesdays – Upper Highway and PMB
Wednesday – South up to Amanzimtoti and Durban Central
Thursdays – Northern Suburbs
Friday – No deliveries
Westville Local – Tuesday to Friday (24 hour turnaround)

If your specific area is not listed, please feel free to contact us and check if we are able to include your area.

Paws Café Online Pet store reserves the right to change these Terms and Conditions or part there of at our discretion and without any notice.

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